Discuss a system
Start with the part that is hardest to explain.
A useful first conversation is about the system, its consequences, and what people currently cannot see or question.
Current contact route
Email Brandon directly.
Submissions go straight to Brandon. Include the system, its consequence, and the decision you need to make next.
Prepare a brief
Capture these four things.
Use these prompts so the first message starts with useful context.
- 01
The system
What product, workflow, or decision are you responsible for?
We are working on… - 02
The consequence
Who depends on its result, and what happens when it is wrong?
The result matters because… - 03
The opacity
What can people not currently understand, verify, or challenge?
Right now, people cannot see… - 04
The next decision
What do you need to decide, design, or build next?
The next decision is…
Before you reach out